Accessibility Statement

1. Our Commitment

We believe every visitor should be able to use this website regardless of ability. We aim to provide an inclusive experience for people with visual, auditory, cognitive, and motor impairments, and to support users of assistive technologies such as screen readers, screen magnifiers, voice-recognition software, and alternative input devices.

2. Conformance Target

This website aims to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium. WCAG 2.1 Level AA is the international benchmark for accessible web content and covers standards for perceivability, operability, understandability, and robustness of digital content.

3. Accessibility Features

• Semantic HTML structure with descriptive landmarks and heading hierarchy.
• Text alternatives on non-decorative images.
• Sufficient color contrast between text and background surfaces.
• Keyboard navigability, including a visible focus outline on interactive elements.
• ARIA labels and roles on custom controls (carousels, dropdown menus, form fields).
• Skip-to-content links on interior pages.
• An accessibility widget offering user-adjustable display preferences (font size, contrast, cursor size, and other options).
• Form fields with associated labels and validation messages.

4. Known Limitations

Despite our efforts, some content and features may not be fully accessible. Known areas of ongoing improvement include:

• Third-party map providers (used by the Store Locator) render their maps as canvas elements, which may not be fully accessible to screen readers. Address listings are available in an accessible text list alongside the map.
• Some franchisor-provided imagery may lack sufficient contrast for text overlays and is under review.
• PDF documents linked from the site may not always meet the same conformance level as the site itself.

5. Assistive Technology and Browser Compatibility

This website is designed to be compatible with recent versions of the following assistive technologies and browsers:

• Screen readers: NVDA, JAWS, VoiceOver, TalkBack.
• Browsers: Chrome, Firefox, Safari, and Edge (current and previous major versions).
• Voice-control software: Dragon NaturallySpeaking, Voice Control, Voice Access.

You may experience issues with older browser versions or unusual configurations. We recommend keeping your browser and assistive technology software up to date.

6. Ongoing Efforts

Accessibility is an ongoing effort, not a one-time project. We regularly test the site, review new features against WCAG 2.1 Level AA, and address issues as they are identified. Third-party components are evaluated for accessibility before they are integrated.

7. Feedback and Contact

If you experience any difficulty accessing content on this website, or if you have suggestions for how we can improve accessibility, please contact us. We take accessibility feedback seriously and will make a good-faith effort to address issues promptly.

Email: info@chunaragroup.com
When contacting us, please describe the issue (including the page URL and the assistive technology, if any, you were using) so we can reproduce and address the problem.

We aim to respond to accessibility feedback within five business days.

8. Formal Complaints

If your accessibility concern is not resolved to your satisfaction through direct communication, you may file a formal complaint with the U.S. Department of Justice's Civil Rights Division under Title III of the Americans with Disabilities Act.